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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B. Only non-hybrid employees can receive end user alerts directly on their device.
C. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
D. End users cannot snooze the alerts.
E. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

Answer: A,C,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 21
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
B. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
C. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
D. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Answer: A

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 22

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 23
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
B. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
C. Asset tags help customers save time and money and improve efficiency during the asset management process.
D. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
E. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

Answer: C,D,E

Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)

NEW QUESTION # 24
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
B. HP Device Life Extension supports sustainability RFP requests.
C. HP Device Life Extension can be sold as a stand-alone service.
D. HP Device Life Extension always comes with Accidental Damage Protection.

Answer: A,B,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 25
......

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HP2-I57 Passing Score Feedback, Reasonable HP2-I57 Exam Price

Selling HP Lifecycle Services for Workforce Computing 2024 exam test & HP2-I57 test training material

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q20-Q25):

Ideal HP HP2-I57 Exam Questions For Quick Success Updated 2025

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