HP - Newest HP2-I57 - Exam Selling HP Lifecycle Services for Workforce Computing 2024 Experience

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
C. End users cannot snooze the alerts.
D. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E. Only non-hybrid employees can receive end user alerts directly on their device.

Answer: A,B,D

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 24
Where can you find additional information about HP Services?

A. HP Workforce Central
B. HP Workpath
C. HP Partner Portal
D. HP AssetHub

Answer: C

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 25
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Asking leading questions to understand your customers' pain points
B. Identifying things your customer's employees say they're missing in their IT support today
C. Assuming all customers need the same set of blueprints to get them where they need to go
D. Focusing only on asking questions related to services solutions since hardware is separate
E. Actively listening and taking notes

Answer: A,B,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 26
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Answer: D

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 27
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension is not available for HP hardware sales.
B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

Answer: C

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 28
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HP - Newest HP2-I57 - Exam Selling HP Lifecycle Services for Workforce Computing 2024 Experience

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